What is included in the room rate?
Almost everything. Check the amenities list under each Basecamp.
Laundry is available but not included in the monthly rent.
Basecamp rooms are furnished with some basic furniture:
- Bed (size)
- Large closet for your clothes
What is not included?
Utilities vary from Basecamp to Basecamp. If you have any questions or doubts, please feel free to contact us and we will be happy to answer your questions.
Is there a deposit fee? Do I get this back upon moving out?
When finalizing your reservation, we require a deposit.
- In Denmark, 3 months in addition to full payment for the first month.
- In Germany and Poland, 1 month in addition to full payment for the first month.
Your deposit will be held until the end of your tenancy. If the room is delivered in the same condition you received it, we will refund the full deposit.
The deposit will be refunded, if applicable, within 6 weeks from the official tenancy end.
What is a guarantor?
A guarantor is a person who will be held responsible if the tenant can not pay what is stipulated in the terms and conditions of the tenancy agreement.
How soon after the leasing process will I get information about the check in?
Once you have signed up with us, made the payment and signed the contract, your chosen Basecamp will immediately send you all the information you need before you move in with us.
Can I choose my room in the building?
Unfortunately, not. You will immediately be assigned a room from your chosen room category. This will be stated on the tenancy agreement signed and cannot be changed.
Is it possible to visit the room and have a tour of the premises before signing the contract?
Yes. The administration team will be more than pleased to show you around Basecamp before your signing. Please note that you need to have a confirmed appointment first.
What is the contract length?
Basecamp contracts are open, unlimited contracts that run for the duration of your education or unless terminated by either party (a 3-months notice period must be observed). To enhance the social community of Basecamp, full-year students are given priority.
Basecamp contracts are offered for periods of up to six months. Staying longer is naturally possible. If you wish to enquire about it, please get in touch with the property’s local managers. Our team will be happy to help you with the necessary steps.
Various options are available for you to choose from, but the minimum stay offered at Basecamp is a semester. To enhance the social community of Basecamp, full-year students are given priority.
What is the cancellation policy?
It is possible to terminate the contract observing the 3-month notice, however, this is not a cancellation.
The termination period for all Danish properties is 3 months. The termination period will also be stipulated in your tenancy agreement.
Please note that you will need to move out 14 days before the end of your tenancy. This period is paid for by you and will be used to prepare the room for the next tenant. Rental payment is required until the end of tenancy and is not considered to be deducted from the deposit.
From the day you do a booking with us, you have 14 days to change your mind.
After 14 days, cancellation is not possible.
Please notice that in Germany, you are required to leave your room on the last day of your stay at Basecamp, which you can find stated on your tenancy agreement. Please get in touch with us to get specific information.
The cancellation policy allows tenants to receive a refund at least 3 months before the start of the Booking Date. The administrative fee is not refundable under any circumstances.
In any other cases the tenancy agreement is valid for the duration of the agreed period and earlier termination is not possible, except in extraordinary situations that require individual decision of Basecamp and Basecamp’s consent to cancel the tenancy agreement.
In the event of termination of the tenancy agreement due to the breach of the tenancy agreement by the tenant, the tenant shall pay a penalty in the amount of up to 2- months’ rent to Basecamp.
Who can live at Basecamp?
Any full-time student, who is 18 or older and has been accepted at an education institute can apply to live at Basecamp.
How can I book a room?
It’s really easy! Just follow the steps described below:
- Choose a room
- Sign up
- Sign tenancy agreement
- Submit required documents
How can I pay?
Basecamp accepts any kind of payment through its online platform. Basecamp prefers direct debit payments but also accepts credit cards/debit cards and bank transfers. A transfer fee for bank transfers and various types of credit card payments might occur.
Basecamp accepts any customary payment method through its online platform. Basecamp prefers direct debit payments and accepts credit cards/debit cards and bank transfers. Certain fees and similar charges may be imposed for bank transfers (in particular, from non-EU countries) and various types of credit card payments. Such fees are the responsibility of the tenant and will be recharged to the tenant to the extent they reduce the payment received by Basecamp.
Basecamp accepts any kind of payment through its online platform. Basecamp prefers direct debit payments but also accepts credit cards/debit cards and bank transfers. There might occur a transfer fee for bank transfers and various types of credit card payments taken.
What documents do I need?
- A copy of your passport (or local ID card for EU nationals) and
- A university acceptance letter or copy of the student card if you are already studying.