Help centre.
Booking
- What is included in the room rate?
- What is not included?
- Is there a deposit fee? Do I get this back upon moving out?
- What is a guarantor?
- How soon after the leasing process will I get information about the check in?
- Can I choose my room in the building?
- Is it possible to visit the room and have a tour of the premises before signing the contract?
- What is the contract length?
- What is the cancellation policy?
- Who can live at Basecamp?
- How can I book a room?
- How can I pay?
- What documents do I need?
Moving In
Living
Moving Out
Coronavirus
- Where can I check the newest rules and regulations about COVID-19?
- Will you move a resident who has been diagnosed with COVID-19?
- What precautionary measures is Basecamp taking in regard to the coronavirus?
- I have experienced bullying or discrimination related to coronavirus, or I’m worried about others in affected areas, who can I talk to?
- My upcoming program is cancelled, how does this impact my tenancy agreement with Basecamp Student?
- How does COVID-19 impact my monthly rental payment?
- I need to stay longer at Basecamp, what should I do?
- I currently have a reservation at Basecamp, but I am unable to leave an affected country, what do I do?
- I had to leave suddenly, how does this impact my tenancy agreement?
- What is Basecamp Student’s cancellation policy?
- I was planning to come to Basecamp but have been impacted by travel restrictions. What do I do?
- Since my plans changed, is there anything Basecamp advises me to do ?
- What are the symptoms of the coronavirus?
- What can I do to protect myself from coronavirus?
- If I have been in or traveled to an affected country, can I still come to Basecamp?
- What do I do if myself or my roommate are affected?
