Coronavirus
Where can I check the newest rules and regulations about COVID-19?
You can get valid information on the World Health Organization Coronavirus Website. Alternatively, visit you can get information from official sites for the country you’re in:
For Denmark
For Germany
For Poland
Will you move a resident who has been diagnosed with COVID-19?
We will work with local health officials and the impacted resident to follow the appropriate guidelines.
What precautionary measures is Basecamp taking in regard to the coronavirus?
Basecamp is staying up to date on public health advisories and adjusting our local operations and procedures to comply with local authority guidelines and laws. This means that some common areas are closed and services are limited to protect the health and safety of our residents. We encourage everyone in Basecamp to practice social distancing, frequently wash hands, and disinfect high touch surfaces as possible.
I have experienced bullying or discrimination related to coronavirus, or I’m worried about others in affected areas, who can I talk to?
At Basecamp we do not tolerate bullying or discrimination. Please contact your local Basecamp Manager to let them know. If you have experienced bullying or discrimination at your university, please contact them.
My upcoming program is cancelled, how does this impact my tenancy agreement with Basecamp Student?
Please check the terms & conditions in your tenancy agreement for the individual property. The tenancy agreement remains in effect. Our tenancy agreements are not impacted by the status of your program. You may still join us at Basecamp and we will honour your signed agreement.
How does COVID-19 impact my monthly rental payment?
As we are open, your rental payment is still due.
I need to stay longer at Basecamp, what should I do?
Please reach out to our property managers. We are eager to help you.
I currently have a reservation at Basecamp, but I am unable to leave an affected country, what do I do?
Please contact your local Basecamp Manager team and we will work to make a plan with you. You can also email live@basecampstudent.com.
Denmark
Copenhagen City: copenhagen@basecampstudent.com
Copenhagen Lyngby: lyngby@basecampstudent.com
Copenhagen South Campus: southcampus@basecampstudent.com
Germany
Dortmund: dortmund@basecampstudent.com
Potsdam: potsdam@basecampstudent.com
Leipzig: leipzig@basecampstudent.com
Poland
Katowice: katowice@basecampstudent.com
Łódź Rewolucji: lodz@basecampstudent.com
Łódź Rembielińskiego: Lodz2@basecampstudent.com
Wrocław:wroclaw@basecampstudent.com
I had to leave suddenly, how does this impact my tenancy agreement?
First of all, we are sad to hear that you have left our community. We know that plans changed suddenly, and things shifted quickly across the world. If you chose to vacate your space, our regular termination policies still apply. Please check your agreement or with your Basecamp Manager for exact termination terms. We are not able to allow early termination outside of the prescribed terms at this time.
Basecamp remains open and we do our utmost to provide great services to our community and make them feel safe. The COVID19 situation gives us all uncertainty, however, universities have only suspended their classes for a short period and are eager to open their campuses as soon as possible. Your tenancy agreement is not impacted by this occasion.
What is Basecamp Student’s cancellation policy?
Basecamp follows legal rent regulations, hence the terms & conditions stipulated in your agreement are legally binding. We are afraid, that we can´t facilitate earlier cancellations.
I was planning to come to Basecamp but have been impacted by travel restrictions. What do I do?
Basecamp is open whether universities are in session or not. If you have an agreement with us, rest assured that we are keeping your place. In case you would like to terminate your agreement earlier, our terms & condition are legally binding. Please contact Basecamp Manager via e-mail.
Denmark
Copenhagen City: copenhagen@basecampstudent.com
Copenhagen Lyngby: lyngby@basecampstudent.com
Copenhagen South Campus: southcampus@basecampstudent.com
Germany
Dortmund: dortmund@basecampstudent.com
Potsdam: potsdam@basecampstudent.com
Leipzig: leipzig@basecampstudent.com
Poland
Katowice: katowice@basecampstudent.com
Łódź Rewolucji: lodz@basecampstudent.com
Łódź Rembielińskiego: Lodz2@basecampstudent.com
Wrocław:wroclaw@basecampstudent.com
Since my plans changed, is there anything Basecamp advises me to do ?
We generally advise you to consult your insurance supplier or travel insurance.
What are the symptoms of the coronavirus?
According to the World Health Organization (WHO), the most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhoea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who get COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illnesses. About 2% of people with the disease have died. People with fever, cough and difficulty breathing should seek medical attention.
What can I do to protect myself from coronavirus?
To better protect yourself, here are some tips from the World Health Organization:
- Frequently wash your hands with an alcohol-based hand rub or warm water and soap
- Cover your mouth and nose with a flexed elbow or tissue when sneezing or coughing
- Avoid close contact with anyone who has a fever or cough
- Seek early medical help if you have a fever, cough and difficulty breathing, and share your travel history with healthcare providers
- Avoid direct, unprotected contact with live animals and surfaces in contact with animals when visiting live markets in affected areas
- Avoid eating raw or undercooked animal products and exercise care when handling raw meat.
More information can be found at https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public
If I have been in or traveled to an affected country, can I still come to Basecamp?
Yes, if you are permitted to travel, you are welcome to make your way to Basecamp. If you have been in or travelled to an affected country in the last 14 days, we recommend staying indoors and avoiding contact with other people (as you would with other flu viruses).
If you develop a fever, difficulty breathing or cough, please follow the advice above and do not leave your home until you have received medical advice.
We can also connect you to local medical resources once you arrive.
What do I do if myself or my roommate are affected?
If you are feeling ill, please contact the local health authorities. If you do not know whom to contact your Basecamp Manager will be able to you.
